Tensions are running high at a Manhattan hotel that is housing hundreds of migrants.

Cellphone video obtained by NY1 shows migrants clashing with staff at The Row NYC Hotel last month.

This happened after hotel workers allegedly tried to enter their room, accusing them of using a hot plate.


What You Need To Know

  • The city is using the 1,300-room hotel in Midtown Manhattan to house migrant families arriving in the city from the southern border

  • A housekeeper at The Row NYC Hotel claims the migrants are throwing out large quantities of prepared food paid for by the city

  • City Hall says all of the food is cooked fresh in the city, then delivered to the hotel and served the same day

Jeins Steven Castro migrated to New York City from Colombia one month ago and has been living inside The Row ever since.

He said migrants have no choice but to cook for themselves because the free food they receive from the city is inedible.

“The food gets here with bad texture and a bad smell,” Castro said through an interpreter. “It’s in bad condition. On December 31, they gave us food from two days before. The hotel is always trying to cover up to act like they’re things right, but they’re not.”

The city started using the 1,300-room hotel to house migrant families at the end of last year.

Castro says the conditions inside are unbearable.

“My daughters are sick,” Castro said. “They’re malnourished. My daughters have been sick since December 18. The hotel doesn’t have medicine.”

However, employees at The Row paint a different picture.

Felipe Rodriguez, who is a housekeeper at the hotel, says migrants have been using hot plates to cook inside their rooms, which is prohibited because it’s considered a fire hazard.

“They have smuggled hot plates, pots, pans,” said Rodriguez. “I understand. I am sympathetic with the notion that they want a hot meal, but we’ve got to be mindful that if that hot plate catches fire, a fire would be devastating. A fire would hurt a lot of people.”

Rodriguez also claims the migrants are throwing out large quantities of prepared food paid for by the city.

Rodriguez sent NY1 videos and pictures of big black garbage bags filled with pre-made meals and sandwiches in to-go containers.

He says he and other employees have complained numerous times about the waste of food.

“It’s perfectly good food. I’ve opened the bags,” said Rodriguez. “Accountability should be held on all sides. The migrants, the city, the hotel. We should make sure all the funds going to this program is being disseminated correctly and is for a good cause.”

Mayor Eric Adams says migrants are provided with hot meals per their request and that the city donates leftover food when possible.

“First of all, I don’t know how much is thrown out,” Adams said. “We’re going to dig into the reason why, because we shouldn’t waste food. If people are ordering too much, we have to make adjustments. We need to determine what happened there.

Despite claims by migrants that the meals are unsafe to eat, City Hall says all food is cooked fresh in the city and then delivered to The Row and served the same day.