It was a first-hand look at bus conditions in Brooklyn yesterday.
Department of Transportation Commissioner Polly Trottenberg and MTA CEO Andy Byford hopped on the B35 bus to see how service can improve.
"We have to wait a long time, it comes very crowded and you can't get on the bus," said one bus rider.
According to transportation officials, the route is plagued with speeds below five miles-per-hour, especially during peak travel times.
Many commuters credit the slowdown to trucks making deliveries double parked vehicles and cars waiting to make turns.
"Extremely very busy and they have to do something to improve on their services," said another rider.
The congested transportation corridor is a top 2019 project location for the DOT in the Better Buses Action Plan.
That initiative released by Mayor de Blasio sets a goal of improving bus speeds citywide by 25 percent within the next year.
"It is an important life line in particular to neighborhoods that are not as well served by transit, for low income NYers, for seniors for people with disabilities and we need to do better," said DOT Commissioner Polly Trottenberg.
The first stop in the Action Plan is Church Avenue, where the B35 as well as three other busses run, and transporting more than 45,000 commuters daily.
Planned changes include dedicated bus lanes; new truck loading zones as well as metered parking to accommodate deliveries, all intended to improve traffic flow.
"We are making sure local businesses can function, we are making sure we are paying attention to the rest of the traffic grid and also with in mind real street safety." said Trottenberg.
Under the Bus Action Plan 19 other locations have also been identified to improve travel times.
"Our fast forward plan tends to get a lot of noise about the subway, obviously there are issues we are tackling on the subway, but our bus customers are equally important to us, so we are deadly serious about improving bus service,” said MTA CEO Andy Byford.
The DOT will present planned changes along Church Avenue to the community later this month, with the hopes of implementing them by the end of summer.