The relief MTA Chairman Joe Lhota is promising on the subways can't come soon enough for riders. In an exclusive NY1/Baruch College poll, commuters say things are getting worse. And while New Yorkers aren't sure who to blame, voters may take it out on Mayor de Blasio in November. NY1's Josh Robin filed the following report.
Do delays have you cursing the MTA? You're definitely not alone. Those stuck under the city with you agree the subway system has taken a wrong turn.
32 percent of those we questioned say it's gotten worse, while another 31 percent say it's gotten better in some ways but worse in others.
Another 17 percent say it's the same. And last in line are the 15 percent who say it's gotten better.
"They think it's the biggest problem the city is facing and the major issue with the subways are the breakdowns, the delays," said Baruch College pollster Mickey Blum.
And spotty arrival times are factoring into people's commuting choices. 32 percent are staying away because of poor service, while 64 percent say it's not changing their travel habits.
It may be because in the last three months, the trains have made 51 percent of people late, according to our poll, with 46 percent of people saying they haven't been late.
Along those lines, service delays and train breakdowns are at the top of people's list of grievances. Number two is overcrowding, followed by cleanliness, crime and rats at the bottom.
The governor appoints the largest share of MTA board members, along with its top leadership. But our poll shows people are still largely confused by who is exactly in charge and to complain about.
40 percent aren't sure who to blame. Then, Mayor Bill de Blasio at 33 percent. Then, Governor Andrew Cuomo comes in at 25 percent .
"Whether or not the mayor has control of the MTA, New Yorkers are holding him responsible," Blum said.
And 72 percent of New Yorkers say subway problems are at least somewhat important when they pull the lever for mayor this November. The mayor is running for a second term. Twenty-three percent say it's not too important, or not at all important.
At the same time, a narrow majority of folks say they're at least somewhat, or even very confident, that Governor Cuomo can solve the subway slide. 38 percent say not so much.
Our poll sampled 800 New Yorkers between July 6 and July 20. It has a margin of error of +/- 3.9 percentage points.