7-train riders are fed up with problems along their subway line. So they took their concerns straight to the top. NY1's Lori Chung has more from Sunnyside, Queens.
"I'm just tired of all the problems and the overcrowded trains," said one rider.
Frustrated 7-train riders hope for answers that make their commutes easier. Taking their problems with overcrowding, delays and seemingly never ending rehab work straight to MTA officials.
"When I'm on the train and there's a problem I need communication about what my options are," said one straphanger.
"All I have experienced is track work, track work, track work," said another.
MTA President Ronnie Hakim took questions — and complaints during a town hall organized by councilman Jimmy Van Bramer and access queens — where straphangers say ongoing repairs and the replacement of the seven's century old signal system has contributed to frequent delays and jam packed trains.
"When you're on the platform it's a huge concern because people are pushing and shoving," said one straphanger.
"If you're on the local stops, 46th street, 40th, 33rd, the trains pass you by because they're just too crowded," said Councilman Jimmy Van Bramer.
Hakim says while she just assumed the role in January — she's already gotten the message the commuters need more communication when the going gets too tough.
"Whether it's using social media, posting on Facebook, putting Twitter feeds out, we have a level of opportunity to improve the level of communication with our customers," Hakim said.
Still some left the meeting feeling as clueless as when they arrived, still worried about their next ride on the 7 train.
"The MTA is providing us all this information all this data but as users it doesn't match," said a frustrated commuter.
"The MTA lady and her panel are acting as if this is the first time they've heard of any of these problems," said another. "We need action and answers and we haven't gotten that."
Hakim says there is light at the end of the tunnel, so to speak. She says that repair work on a tube that was damaged during Hurricane Sandy should be complete by this month and that the overhaul of the signal system should be done by the end of 2017.