A Queens family that was displaced by Hurricane Sandy is still waiting on help from a city program to return home, two and a half years after the storm. NY1's Ruschell Boone filed this report.

It may look like things are back to normal on West 13th Street, but it isn't for families like the O'Hares, long after Hurricane sandy.

Susan O'Hare shares this tiny Glendale apartment with her husband and 11-year-old twins. They thought they would be back home by now, with help from the city's build it back program—but they're not close to returning. 

"It's been a nightmare," O'Hare says.

O'Hare says she spent nearly $70,000 in emergency repairs to shore up the home, but the city says she will not be reimbursed because according to federal guidelines the work was not done within a year of the storm. O'Hare says she didn't make the one-year window because of delays in getting city approval for the work. Now, the homeowner says she's been getting the runaround in applying for Build it Back money to complete the rebuilding. The city, she says, keeps questioning a number of things including her expenses and identity. 

"I sent them their very own affidavit. Signed and notarized," O'Hare says.

O'Hare says she's now out of money and patience because the process appears to be at a standstill.

The city claims the O'Hares are being helped, but they wanted options that were outside the program. The couple denied that saying they have been getting the runaround. 

"It just seems like it's been an endless supply, endless stream of meetings, that go nowhere and the documentation that we submitted is denied or rejected for some technicality," O'Hare says.

A Built It Back spokeswoman sidestepped questions about O'Hare's home but said the program has improved since Mayor Bill de Blasio took office, declaring: "We’re committing to ensuring that every homeowner gets the relief they need, and are building on this recent progress by dramatically expanding design and construction capacity."

O'Hare says she has yet another meeting with program officials this week. She says she cannot speak for other storm-tossed families but that she is not where she wants to be—back in her home with her family.