Seth Thibault of Crown Heights says he called 3-1-1 to report that a fallen tree was blocking his door and the sidewalk...and was told he would have to wait a month for it to be removed.  

Using a small handsaw and help from his neighbors, they were able to cut a path so he and his family could leave their home.

"Can't wait, you know, 30 days," he said, "especially with family coming in and out, you know, two kids.  It's not very safe for them to be coming in and out with a tree fallen on your house."

NY1 contacted the Parks Department and they say that they had received a service request for the location.  They said the issue would be addressed and that the response Thibault received was "standard."

In the meantime, Thibault decided to contact 9-1-1 and the F-D-N-Y came out and removed the tree.