If MTA workers seem more friendly these days, it's intentional.
The transit agency issued a memo reminding employees to greet customers with a “hello” or “good morning, afternoon or evening”
This comes after the MTA ditched phrases like “ladies and gentlemen” last month in an effort to be more inclusive — now it's "passengers, riders or everyone"
And more changes to note:
Workers are no longer called Customer Service Agents.
Instead, they are Wayfinders.
They will be roaming platforms and mezzanines instead of remaining in booths.