Thursday, NY1 showed you a story about a homeless family that has been struggling to navigate the city's shelter system. In a follow-up, we see that the family is still trying to work their way through the system.

We are told the story of the family may not be unique; hundreds — potentially thousands — of families struggle to navigate getting a permanent placement in a city homeless shelter.

Almost a month after we spent the night with them, they are still trying to work their way through the system. Our Courtney Gross has that follow-up story.

Shanikqua Moore and her three sons tried to navigate the shelter system on one cold night in January, which you saw on NY1.

They went on an hours-long journey from their home neighborhood in the Bronx to a Queens shelter, only to be turned away for not getting there in-time.

They turned around and went back to the city's intake center for homeless families back in the Bronx.

The family's story shows an overstretched system struggling to meet demands.

A plan to change it is coming, the mayor promised Friday.

"We believe, fundamentally, that where you come from matters in terms of getting your life back on track and moving out of shelter," de Blasio said.

But at least in Moore's case, since we first met her in January, that struggle has continued.

Moore: As of right now, we keep getting placed every ten days.

Gross: Where do you get placed?

Moore: We're back in Queens, on Hillside.

Since she entered the shelter system in October, Moore and her family has bounced between shelters and her mother's house in Westchester.

All the while, Moore says the city has demanded she file more paperwork, saying she is ineligible for a more permanent placement. As a result, she gets moved from shelters from the Bronx to Brooklyn to Queens.

In 2016, the city tells us 50 percent of families were found "ineligible" for a permanent placement, meaning it's a familiar story to some advocates.

"Her case really is a good example of what we get calls every day about families going through these issues, and it's really tough because while you have a right to shelter — a shelter that is safe and medically appropriate — you don't have a right to shelter that's necessarily in your community of origin," said Kathyrn Kliff of the Legal Aid Society.

"They still just keep placing me every ten days. I am not sure if it's because they don't have enough room," Moore said. "If that's the case, maybe they should tell us instead of just giving us the run-around."

On Friday, Moore brought all of that paperwork to a local councilman's office. After NY1's story, Rafael Salamanca has promised to help get her a permanent home.

Thinking beyond the Moores and all the other families struggling with homelessness, the mayor said his plan to address the problem will come out by the end of February.