A set of broken escalators at the Union Square subway station has riders in need of a lift. Susan Jhun filed the following NY1 for You report.

It's a tough trek for the elderly and disabled at the southeast entrance to the Union Square subway station, where riders say both the up and down escalators have been broken for several months, leaving them to schlep up and down the stairs.

"It's absolutely terrible," said Marty Dmel, a rider who was walking with a cane in the Union Square subway station. "They're slippery and they're dangerous, and they should fix it, for goodness sakes!"

"I hope they repair it quickly so that people like me can maneuver," said Diane Branch, another rider, who uses a walking stick.

The broken escalators posed a serious concern for Anneliese Schwarzer, who called us about the escalators at 14th Street and Zeckendorf Towers, which lead into the subway.

"The fact that the escalators do not work creates great difficulty, and possibly a danger, for elderly people or people with disabilities," said Schwarzer.

There is one small, working elevator, but riders say it's mostly used by those with carriages or bicycles. And the elevator isn't always reliable, which creates huge challenges for some disabled riders.

"I'm literally trapped in the subway station and I have to grab the rail and get out of my wheelchair and try to bang up the stairs. And I've done that, I don't know, five times in the last three months," said a rider who uses a wheelchair.

While the elevator is managed by the MTA, which tells us it's being closely monitored, the escalators are owned and maintained by Zeckendorf's management company, MKI.

We contacted MKI, and a manager told us MKI has contractors working on it, but the delay is on the contractor's end.

We then contacted the contractor, Centennial. A VP from Centennial told us the company is doing major repairs on both escalators, and they've been waiting on parts to make repairs on the down escalator. But in the meantime, he told us they would be on site immediately working on the other escalator to get it up and running.

Uplifting news for those hoping to make their commute a little less strenuous.

We will keep you updated.