Ella Scott was in a car accident on March 25. Scott was physically okay, but her 2017 navy blue Cadillac sedan was not. The front left section of the car was damaged.

“I came from this way – coming from my house,” Scott recalled while walking through intersection in Queens where the accident happened more than two months earlier.

“And then, she, bang - crashed into me and the car went sideways.”

According to the accident report, Scott’s car was towed to 85 Collision Concepts in Ozone Park.

“When I got there they told me that they could repair it, so I told them ‘okay.’ Then we went in and did the paperwork,” Scott said.

Scott was told repairs would take about three weeks.

A canceled electronic check shows Scott’s insurance company, Allstate, paid the auto body shop in full for the repairs on April 5th - $14,787.

But two months after payment, Scott does not know when her car will be fixed and returned.

Scott said she calls every week about her car, but never gets a concrete answer about when it will be ready.

Week after week, Scott said she is told the shop is waiting for parts or needs more time.

She said other times the phone calls go unanswered and messages not returned.

Scott and a NY1 reporter visited the auto body shop, but employees jumped into a truck and drove away.

A man working at the neighboring scrap metal business pointed to what he said was Scott’s car resting in the back of his lot, tucked behind other cars.

Damage to the front of the navy sedan was still visible.

That man claimed he did not have any connection to the auto body shop; he only leased parking space for the shop’s cars.

“It’s like a nightmare, I’m living a nightmare,” Scott said.

“Allstate finds the actions that Ms. Scott has had to endure to be regrettable and is currently advocating on her behalf to ensure the repairs are completed as soon as possible,” a representative of the insurance company said in a statement. “We will continue to stay actively involved in this claim until the car is returned to our policyholder.”

An Allstate representative visited the shop but was not allowed inside. According to the representative, a shop employee said parts to repair Scott’s car arrived.

One of the documents Scott signed is a “Direction of Payment.” It allowed the auto body shop to request that payment be sent directly to it rather than to Scott, a practice that the insurance industry advises consumers avoid.

“By the time you start signing something, as a policy holder, you might be signing away some of your rights,” Michael Barry of the Insurance Information Institute said.

“I also signed – and I’m going to keep saying that – for them to do a job. Did they do it? No,” said Scott.

She filed complaints with the Department of Consumer Affairs and Department of Motor Vehicles.

After being contacted for this story, 85 Collision Concepts made a rental car available to Scott for two weeks.