NEW YORK - The Metropolitan Transportation Authority is continuing to apologize after a signal failure caused delays on more than a dozen lines during Tuesday's morning rush.
During the agency's monthly board meeting Wednesday, interim CEO Ronnie Hakim said the MTA is taking an all hands on deck approach to resolving the transit system's problems.
"We hold ourselves accountable for improvement," Hakim said.
She also vowed a "top-to-bottom review" on how the MTA handles subway delays.
In a series of tweets sent Tuesday night, the MTA said the 1930’s-era signal interlocking system at 34th Street failed, leading to emergency repairs and delays across the system.
The agency went on to say, "You trust us to get you to where you need to be, and this morning, we failed to deliver. We sincerely apologize for this inconvenience. This signal is currently being upgraded as part of our capital program, and we're investigating every possible way to accelerate this work."
Crowded platforms were more common than not across the city as service on some lines Tuesday morning shut down completely, while other trains were rerouted.
The MTA says a modern signal system is currently being installed that would allow trains to run more frequently.
The signal issues happened just hours before Governor Cuomo announced a bill that would give the state majority control over the MTA as a way to better address transit problems.
During a marathon board meeting, some MTA Board members criticized Cuomo, saying that the agency's board has become "neutered" ever since he became more involved with transit projects.
But that criticism came from members who are not appointed by the governor, who oversees the transit agency.
"We welcome the governor's attention and the governor's focus, but we don't want that to neuter and negate the role of an independent, autonomous board," board member Veronica Vanterpool said.
If you see trouble in the transit system while riding around the city, share with us using the hashtag #NY1Commute.