MTA Bringing Metrocard E-Fixes Online
To view our videos, you need to
enable JavaScript. Learn how.
install Adobe Flash 9 or above. Install now.
Then come back here and refresh the page.
The Metropolitan Transportation Authority is making it easier to file claims for certain types of lost or stolen MetroCards.
Customers can now log on to a MetroCard e-Fix website to file claims.
It's for unlimited MetroCard or 7-day express bus plus MetroCard purchased at an MTA vending machine with a credit or debit card.
Card holders will be contacted and will be able to get refunds for the price of the card minus whatever time you've used.
To file a claim, go to efixmetrocard.mtanyct.info and click on "Balance Protection Claim."
MetroCard holders can also call 511.