Annual MTA Survey Shows Customer Satisfaction Up
To view our videos, you need to
install Adobe Flash 9 or above. Install now.
Then come back here and refresh the page.
The Metropolitan Transportation Authority is riding a new wave of approval from straphangers.
The agency's own survey found 75 percent of riders are satisfied with overall subway service.
The MTA is also getting high marks for keeping riders informed.
According to the agency, 96 percent of riders said they were satisfied or very satisfied about the countdown clocks on station platforms; 86 percent of riders surveyed said they were satisfied with the time it took to get to their destination; 79 percent of riders were satisfied with the agency's overall information and communication about service.
Station maintenance satisfaction also went up to 80 percent.
The agency attributes the boost in ratings to a number of new initiatives including the Fastrack program.
The MTA interviewed more than 1,200 customers who had taken at least one subway ride in the past 30 days.
While subway approval is up the agency found that satisfaction with bus service had gone down.
The complete results of the survey are available on the MTA's website, mta.info.