Low-Cost Airlines Soaring Above The Rest, Survey Finds
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A new survey finds air travelers are spurning bigger airlines for smaller ones largely because of baggage fees.
The JD Power and Associates survey shows travelers preferred low-cost airlines over traditional carriers for the third straight year.
According to the findings, fees for checked bags continue to be a sore point among customers.
It notes the two highest scoring airlines -- JetBlue and Southwest -- do not charge for the first checked bag.
It also shows traditional airlines are struggling to meet customer demands of low prices and high quality.
JetBlue ranked highest among low-cost carriers for the seventh straight year, while Alaska Airlines ranked highest among traditional airlines.