City's 911 System Still Prone To Human Errors, Final Report Finds
A final and edited version of the controversial report on the city's new 911 system was released Friday and finds operators waste time repeating questions and use inconsistent questioning procedures. NY1's Courtney Gross filed the following report.
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It's an emergency. You dial 911. What happens on the other line is the subject of a damaging report out of City Hall. It examines the Bloomberg administration's attempt to consolidate the city's 911 system: A project, the report found, that is beset by a lack of coordination between the FDNY and the NYPD.
"As far as we've come, the report clearly notes that there are things we can do to make it better," said Deputy Mayor Cas Holloway.
It found emergency responders can be sent to the wrong address. Response times may also not be accurate, neglecting processing times for NYPD calls.
"Why are we not calculating response times the way the ought to be calculated: From the second the emergency call is put into the 911 call taking system to the second when the response team hits the street?" said City Councilwoman Elizabeth Crowley.
The Bloomberg administration set out to consolidate its 911 call system back in 2004, bringing dispatchers from its first responders under one roof.
Bloomberg said earlier this year it was working.
Just a few weeks ago, City Hall refused to release the report which cost taxpayers $500,000 -- that is until the courts made them.
The release of the report actually comes after years of delay in implementing the city's unified 911 call system. It was supposed to be complete in 2008. But it wasn't until earlier this year that the transition to the call center for FDNY, EMS and NYPD call dispatchers was finally complete.
The entire project was supposed to cost $1.3 billion. It's price tag now is more than $2 billion.
Of the 14 recommendations in the report, City Hall says it will immediately implement two of them, one of which will establish a working group to make improvements and will examine the rest.