A Brooklyn resident whose car was totaled by an MTA utility vehicle will finally receive some long-awaited compensation. NY1's Susan Jhun filed the following report.
Leslie Graves had to buy a new car after her old one was totaled when a Metropolitan Transportation Authority vehicle crashed into it back in January.
"I'm out that money," Graves said.
Graves said she filled out an MTA claim form, submitted an estimate for damage along with the police report and delivered it all in person.
"When I dropped it off, he stamped it and said, 'You should hear from us within 30 days,'" Graves says.
Six months later, Graves said she hasn't heard a word and couldn't get through to anyone. That's when she contacted NY1 for You, and we reached out to the MTA, after which she got a call.
"They're still reviewing the claim, and hopefully, it will be settled within a week or so," Graves said.
After an appraiser inspected Graves' car, she was told it would be another month or more before the claim was settled. We asked a transit spokesman why the wait, and he said unfortunately, given the number of claims the MTA processes, this is the typical time frame.
A few weeks later, Graves finally received an offer from the MTA, one she said is fair.
It was a rough road for the driver who hopes the city is more accountable in the future.