When most drivers get in an accident their insurance companies settle up in a timely fashion. But that wasn't the case for one Brooklyn driver who says the MTA does not adhere to the same principle. NY1's Susan Jhun filed the following "NY1 For You" report.
Bushwick resident Leslie Graves says her car was totaled after a Metropolitan Transportation Authority utility vehicle crashed into it back in January.
"I ended up having to buy a new car and I'm out that money," recalls Graves.
Graves says after going through a lengthy process to get an MTA claim form she filled it out immediately, had it notarized, submitted an estimate for damage along with the police report and delivered it all in person.
"When I dropped it off he stamped it and said you should hear from us within 30 days," says Graves.
Six months later, Graves says she's had no word.
"Every time I call I'm forwarded to another number to call and then that number doesn't work," she says.
After Graves contacted NY1, the station reached out to the MTA and she got a call immediately.
"They are still reviewing the claim and hopefully it will be settled within a week or so," says Graves.
However, after an appraiser inspected Graves' car, she was told it would be another month or so before the claim was settled. NY1 called the Transit Authority and asked why the unreasonable wait. A spokesman said that unfortunately given the number of claims the Transit Authority processes this is the typical timeframe. He went on to say, the circumstances of the incident need to be investigated and that can take several weeks.
Graves says she understands why it would take several weeks, but several months is another story.
"NY1 For You" will continue to follow the story.