A broken wheelchair has left a disabled Queens woman trapped in her home, and her efforts to get it fixed have been unsuccessful. NY1's Susan Jhun filed the following report.
Timolyn Stanford has been confined to her home for almost three months now, only managing to leave for important doctor's appointments.
"My independence is gone," she says.
It was lost when Stanford's new motorized wheelchair from The Scooter Store broke, leaving the amputee trapped after the store went out of business.
Back in the beginning of April, NY1 For You told viewers about the dialysis patient's struggle to find a service company through Social Security to fix her wheelchair.
"They gave me a bunch of numbers to call," she says. "The wait with some of these places is six months and more."
At the time, NY1 For You contacted the Social Security Administration, and a representative from The Centers for Medicare and Medicaid Services said CMS takes this issue seriously and that they were working directly with Stanford to investigate the situation.
However, almost two months later, Stanford is still stuck without a reliable wheelchair. After NY1 For You's report, someone did come to fix the chair but never finished the job, and nobody's come back to follow up.
NY1 For You called CMS, and a spokesperson said they can only refer service companies to Stanford, and then it's up to the company to make the repairs.
NY1 For You reached out to the current company working with Stanford to see when a permanent fix can be made. In the meantime, Stanford waits to get her freedom back.
NY1 For You will let you know what happens.