At the beginning of the month, a Harlem high-rise was in desperate need of a lift when tenants contacted NY1 For You to help get their elevator service back in order, and now, service has been restored. NY1's Susan Jhun filed the following NY1 for You report.
It's a smooth ride now for tenants at the Drew Hamilton Houses in Harlem.
"It is a big relief," said tenant Rodney Harraway.
Just a few weeks ago, elevator service was completely unreliable.
"On an average week, there will be two out at least three times a week," Harraway said at the time.
"It's a inconvenience when you have four elevators and only one will be working on each side," tenant Stephanie Dumesil said at the time.
Especially in a high rise with 21 floors, with two elevators servicing floors one to 12 and another two servicing floors 13 to 21.
Tenants told NY1 that the constant outages of the relatively new elevators created a huge backup that often left elderly and disabled tenants trapped and others forced to trek up the stairs.
"They'll put a sign up. They'll come and they'll put it back in service. They'll leave. The elevators go back out, and no one knows what's going on," Harraway said at the time.
At the time, frustrated residents called NY1 For You, and NY1 For You contacted the New York City Housing Authority. A spokesperson told NY1 that NYCHA was aware of the elevator issues at Drew Hamilton Houses and was working diligently to resolve the situation.
Now, tenants told NY1 they are finally are getting the lift they need.
"There's been a, I would say 100 percent change," Harraway said. "You see it significantly. When you walk in the building, the elevator is here waiting for you."