Thursday, October 02, 2014

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NY1 For You: Disabled Brooklyn Student Says Access-A-Ride is Unreliable

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The daily commute for one disabled Brooklyn student has become a struggle dealing with unreliable transportation. NY1's Susan Jhun filed the following NY1 For You report.

Christopher Williams is always late, waiting for Access-A-Ride to pick him up.

"Some of them say, 'OK, he's 15 minutes away. Meanwhile, 50 minutes pass. He's not here yet," Williams says. "And sometimes, they have the automated thing call your phone and say, 'OK, your driver is two minutes away,' and then you go outside thinking he's just around the corner. Meanwhile, you call, they say he's 30 minutes away."

The student who lives in Brooklyn and commutes to school on Staten Island every day says Access-A-Ride's unreliable service is not just an inconvenience. He says it sometimes leaves him in precarious situations.

"The driver ends up coming to pick me up at almost quarter to 3 in the morning from being on campus from 10 a.m. for class until 10 p.m.," he says.

NY1 contacted Access-A-Ride, and after looking into Williams' case, a spokesman said the recent poor outcome is indicative of a problem with his route. He went on to say Mr. Williams' residence is not too far from the BQE, which is always problematic due to traffic and heavy construction. The spokesman said Paratransit will look at Mr. Williams' trip needs and determine a better service delivery plan.

NY1 for You will keep you updated.

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