One Harlem high rise is in desperate need of a lift, as tenants say elevator service is spotty at best. NY1's Susan Jhun filed the following NY1 For You report.
Going nowhere fast. It's a familiar feeling for tenants at Drew Hamilton Houses in Harlem, where elevator service is spotty at best.
"On an average week, there will be two out at least three times a week," says tenant Rodney Harraway.
Of the building's four elevators, two of them service floors 1 to 12, and the other two service floors 13 to 21. Tenants say the constant outages of the relatively new elevators create a huge backup.
"It's a inconvenience when you have four elevators and only one will be working on each side," says tenant Stephanie Dumesil.
"If I have packages, if I'm doing laundry or anything like that, you just never know," Harraway says. "It's like rolling the dice. You don't know what you're going to get at any given moment."
That means when the elevators are down, elderly and disabled tenants are often trapped, and other tenants are forced to trek up the stairs.
Not only are the stairs people have to climb when the elevator's out dark, but residents say they're also dangerous since a back door is usually open.
"They'll put a sign up. They'll come and put it back in service. They'll leave," Harraway says. "The elevators go back out, and no one knows what's going on."
Frustrated residents called NY1 For You, and NY1 For You contacted the New York City Housing Authority. A spokesperson told NY1 that NYCHA is aware of elevator issues at Drew Hamilton Houses and that staff have been diligently working to resolve the situation.
It's hope that tenants will soon get the lift they need.
NY1 For You will keep you updated.