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NY1 For You: Inwood Residents' Bad Landline Service Gets Untangled

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TWC News: NY1 For You: Inwood Residents' Bad Landline Service Gets Untangled
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Some Verizon customers in northern Manhattan have reconnected after being left without a landline for months. NY1's Susan Jhun filed the following "NY1 For You" report.

After months without landline phone and Internet service Verizon customer Yvonne Conybeare is relieved to finally have it back and she's not alone.

Verizon customers living at Park Terrace Gardens in Inwood are also happy that their spotty landline service seems to have stabilized. NY1 reported on the Verizon customers last week when they contacted the station for help.

"They are supposed to be a service provider and they're just not providing," says Conybeare.

"It's just been terribly inconsistent and has left a lot of people in the lurch," says Marc Steve, a Verizon customer with intermittent service.

"I was out for about a week but some people have been out for weeks and weeks," says the building's board of directors Claudette Robb Ross.

Customers tell NY1 it's not just an inconvenience but also a matter of safety.

We have one neighbor in our building who's on a Life Alert, without, it's hooked up to the landline," says Steve.

"There's just a constant alarm going on warning us that we have no signal going through the fire department," says Conybeare.

Beyond the inconvenience, the affected customers said the outages were costly forcing them to pay a ton in overages on their cell phones. And what's worse, they say Verizon gave them no indication of when their service would return.

"They keep implying this copper wire thing is outdated it's a mess, we should go with FiOS so that seems to be an undercurrent theme they keep hitting us with," says Robb Ross.

NY1 called Verizon and a spokesman said the company offered the affected customers alternatives for their telephone service, and in Conybeare's case is in the process of trying to fix her line.

As for Park Terrace Gardens, a spokesman said their service had been restored. He went on to say that there was nothing widespread and Verizon is not "not fixing" customers' copper lines -- a statement the affected residents find hard to believe.

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