Wednesday, July 23, 2014

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NY1ForYou: Inwood Verizon Customers Want Phone Service Outages to Stop

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TWC News: NY1ForYou: Inwood Verizon Customers Want Phone Service Outages to Stop
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Some Verizon customers say outages in their landline phone service have been a huge inconvenience, costing them money and in some cases peace of mind. Susan Jhun filed the following report.

Verizon customer Yvonne Conybeare has been without landline phone and Internet service since December.

“They are supposed to be a service provider and they're just not providing,” said Conybeare.

That’s a sentiment shared by co-op owners and Verizon customers living at Park Terrace Gardens in Inwood who say they've had spotty service as well.

“It's just been terribly inconsistent and has left a lot of people in the lurch,” said Marc Steve.

“I was out for about a week, but some people have been out for weeks and weeks and weeks,” said Claudette Robb Ross.

Customers say it's not just a matter of inconvenience, but also a matter of safety.

“We have one neighbor in our building whose on life alert without, it's hooked up to the landline,” said Steve.

“There's just a constant alarm going on warning us that we have no signal going through to the Fire Department,” said Conybeare.

These customers say beyond inconvenience and safety the outages are costly, forcing them to pay a ton in overages on their cell phones. What's worse they say that Verizon gives them no explanation of why their service is out or when it will be back, but they say they suspect fixing copper wires is not a high priority for Verizon.

“They keep implying this copper wire thing is outdated, it's a mess, we should go with FiOS, so that seems to be an undercurrent theme they keep hitting us with,” said Ross.

NY1 called Verizon and a spokesman told us the company has offered these customers alternatives for their telephone service, and in Conybeare's case is in the process of trying to fix her line.

As for Park Terrace Gardens, the spokesman said their service has been restored. He went on to say there is nothing widespread, and Verizon is not, "not fixing” customers’ copper lines, a statement these frustrated customers find hard to believe.

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