There are more problems now for JetBlue passengers who have already dealt with bad weather and cancelled flights during this Arctic blast, as passengers on a Saturday flight to Las Vegas discovered that the entire plane's luggage was left behind at John F. Kennedy International Airport. NY1's Susan Jhun filed the following NY1 for You report.
Fred Fishkin and hundreds of other passengers flew JetBlue's Flight 411 from New York to Las Vegas on Saturday, only to find that all their luggage was left behind at John F. Kennedy International Airport.
"Bags started coming down, but they weren't from our flight," Fishkin said.
It was no small inconvenience for passengers who had already endured an eight-hour delay, many of whom were traveling to Las Vegas to attend the biggest tech show of the year, including some NY1 producers.
"It was delayed eight hours. Then, we get here, and there's no bags," said Lisa Fuhrman, a NY1 producer and a passenger. "And it's now two, three days later, and there's no word of when we're getting our bags."
"I've had to go buy clothes. I had to go to the store and buy a tripod. I had to go to the store and buy a charger for my laptop," said Patrick Henderson, a NY1 producer and a passenger on the flight.
Passengers say they can understand one or two lost bags, but an entire flight's luggage? And what's worse is, they have no idea when they'll see their luggage.
NY1 for You called JetBlue and asked how this could happen. A spokesman didn't provide an explanation. He would only say that the bags would be delivered as soon as possible and expects all bags will be returned to customers within the next few days, just in time for many passengers to fly home.
The JetBlue spokesman did say that any reasonable and necessary expenses for interim purchases while waiting for their bags are compensated up to the maximum liability.
It's little consolation for the passengers, who say they can't be compensated for the inconvenience.