Sunday, December 28, 2014

Follow us:
Follow @NY1 on Twitter Follow NY1 News on Facebook Follow NY1 News on Google+ Subscribe to this news feed 


NY1 For You: Manhattan Family Left To Chill As Con Ed Reroutes Gas

  • Text size: + -
TWC News: NY1 For You: Manhattan Family Left To Chill As Con Ed Reroutes Gas
Play now

Time Warner Cable video customers:
Sign in with your TWC ID to access our video clips.

out of 10

Free Video Views Remaining

To get you to the stories you care about, we are offering everyone 10 video views per month.

Access to our video is always free for Time Warner Cable video customers who login with their TWC ID.

  To view our videos, you need to
enable JavaScript. Learn how.
install Adobe Flash 9 or above. Install now.

Then come back here and refresh the page.

Winter is around the corner and an Upper East Side homeowner stuck months with no gas and no heat says she's fed up with getting the run around from Con Edison. NY1's Susan Jhun filed the following "NY1 For You" report.

No heat or hot water for the past four months has taken its toll on Manhattan resident Juliana Zinger and her family.

"It's freezing, we can't eat. The expenses of having to go out for a meal everyday is absurd," says Zinger.

It's a situation Zinger says started when her family decided to convert their five-floor walk up on the Upper East Side to a single family home. In order to do the conversion Con Edison required them to add additional electric and gas service to their building.

Zinger claims the utility company has had them on hold since August trying to get the service, while all their gas has been shut off.

"Generally they don't call back, they don't have the right information. When they do come to do the work they do it incorrectly," says Zinger.

Beyond the inconvenience Zinger says the whole experience has had a tremendous mental and physical impact on her family.

"I have three small children all of them have been sick," says Zinger.

NY1 contacted Con Ed and a spokesman would not say why the work has taken so long, only that they are addressing the issues now. After the call, Con Ed sent inspectors to the home.

Zinger says they are now working to restore the gas hopefully sooner than later.

"NY1 For You" will continue to follow the story.

Need Help From NY1 For You?

If you'd like "NY1 For You" to look into a problem, call our 24-hour helpline at 212-379-3599 or send an e-mail to ClientIP:, UserAgent: CCBot/2.0 ( Profile: TWCSAMLSP