Thursday, December 18, 2014

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NY1 For You: Verizon Fixes Cable Impacting Resident's Phone Service For Months

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TWC News: NY1 For You: Verizon Fixes Cable Impacting Resident's Phone Service For Months
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A Brooklyn man no longer feels disconnected now that his landline service was fixed after he called NY1 For You for help. NY1's Susan Jhun filed the following report.

After months of no service, John Parrish is happy to hang up on his phone problems.

A few weeks ago, NY1 For You told you how the Verizon customer was without his landline service for more than two months.

"I went to the New York State Public Service Commission. They're the only ones who had Verizon call me back to let me know what's going on. I didn't know what was going on," Parrish said at the time. "Rather than say, 'OK, you're not going to have any service for two, three, four, five months,' I could switch to another provider."

Parrish said Verizon continued to bill him even though he had no service.

"If they have the copper wiring and they supposed to maintain it, then that's what they should do. They should maintain it," he said.

At the time, NY1 For You contacted Verizon, and a spokesman said that one of the company's cables was cut by a construction crew in July working a few blocks from Mr. Parrish's home. He went on to say that a new path for the cable needed to be designed and engineered around that site, which caused a delay in fixing the copper wire. The spokesman said 11 customers were affected by the cut cable and Verizon offered them Voice Link on a temporary basis.

Shortly after NY1 For You's story aired, Verizon fixed the copper wire line, putting an end to an exhausting conversation.

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