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NY1 For You: Brooklyn Resident Says He's Waited Months For Verizon To Restore His Phone Service

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TWC News: NY1 For You: Brooklyn Resident Says He's Waited Months For Verizon To Restore His Phone Service
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One Brooklyn resident left waiting months to get his phone service restored says Verizon continues to put him on hold. NY1's Susan Jhun filed the following report.

A dead dial tone is all John Parrish gets when he picks up his home phone.

The Verizon customer says a technician told him the problem was with an exterior cable that was affecting hundreds of customers, and that service would be restored within 10 days. That was two months ago, and Parrish still has no service.

"I went to the New York State Public Service Commission. They're the only ones who had Verizon call me back to let me know what's going on. I didn't know what was going on," he says. Rather than say, 'OK, you're not going to have any service for two, three, four, five months,' I could switch to another provider."

Parrish says Verizon continues to bill him, even though he has no service, and on top of that, he's racking up cellphone charges since he doesn't have the use of his home phone.

The landline user says he believes fixing copper wires is not a high priority for Verizon.

"If they have the copper wiring and they suppose to maintain it, then that's what they should do. They should maintain it," he says.

NY1 for You contacted Verizon, and a spokesman says a cable was cut in July by a construction crew working a few blocks from Parrish's home. He says Verizon does not have a "right-of-way" agreement to run a cable through that property, so a new path needed to be designed and engineered around that site. He said that in the meantime, they are reaching out to the 11 customers, not hundreds, affected by this cut cable to offer them Voice Link service on a temporary basis. The spokesman says Parrish will receive credits for the time he is out of service and that the alternate service will not cost him more.

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