Hungry rodents chewing away at telephone wires and disrupting service has one Harlem woman at her wits end trying to get it restored. NY1's Susan Jhun filed the following "NY1 For You" report.
When Harlem resident Cynthia Saunders-Perry discovered a dead dial tone on her phone her reaction was, "Rats!"
"There were rats in the basement where Verizon was housing their wiring," says Saunders-Perry.
Saunders-Perry says that's according to a Verizon technician who came in June to figure out why her phone and Internet connection were out. That's when she says he took a picture of rats gnawing through wires located in another building around the corner.
Another huge inconvenience for Saunders-Perry is that her front door intercom works through her phone line, making it extremely difficult for visitors and callers alike to contact her.
For two months now, the Verizon customer says she's had the company's technicians out repeatedly all telling her the same thing.
"Nobody's gonna come here and do anything until the landlord straightens up this situation because this is a hazard for the Verizon workers," says Saunders-Perry. "I'm like, 'Well what am I going do now because these are your wires over there and I'm trying to just get service.'"
"NY1 For You" called Verizon and a spokesman said while the company has repeatedly tried to repair Ms. Saunders-Perry’s telephone service the terminal box from which her service is provided is infested with rodents that gnaw on the wires and cables, making it a continuing and chronic problem. He went on to say the situation also presents a safety hazard for Verizon employees. However, he said Verizon has contacted Saunders-Perry to ensure her that they will find a solution.
After "NY1 For You" spoke with Verizon another crew was sent to the location and Saunders-Perry's service was restored.
The spokesman said they will find a solution to this lingering problem.