Sunday, December 21, 2014

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NY1 For You: Some Citi Bike Riders Say They Can't Always Find Working Bikes To Ride

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Sharing only works when there's something to share, something participants in the new Citi Bike Share program are finding out the hard way. NY1's Susan Jhun filed the following NY1 for You report.

Signing up for the Citi Bike sharing program was a convenience Robin Morris was happy to pay for, until she found it wasn't always convenient.

"I couldn't find a bike anywhere," she says.

On a recent outing, Morris says she visited six stations but couldn't find even one working bike.

"I's a great program and I'm really happy with it," she says. "But it's just frustrating because I can't find a bike."

It's a problem Morris says she's encountered on several occasions, and a complaint she says she's heard from many others using Citi Bike share as well.

"It totally empties out," says Rajeev Borborah, a participant in the bike share program. "Plus, if there are a couple of bikes, they are broken bikes, and they're not working. So you can't really take them out."

"In a four-block radius, there were no stations with any bikes at all," says Sam Mocarski, a participant in the bike share program.

Riders say they understand that the program is popular, but they point out that they are paying for a service.

"It's frustrating," Morris says. "I paid for the program, and I'm not able to use it."

NY1 for You contacted NYC Bike Share, and they referred NY1 for You to the New York City Department of Transportation.

A DOT spokesman said that the agency is working with NYC Bike Share to make the experience as seamless and reliable as possible. He said the company is working to identify still-developing ridership patterns and improve daily bike distribution across the network, ensuring that bikes and docks are there when and where riders need them.

The DOT spokesman went on to say that the company also conducts ongoing maintenance to make sure that the fleet of 6,000 bikes stays on the road and in good working order.

They are actions that will hopefully make sharing a little easier.

NY1 for You will keep viewers updated on the situation.

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