After some criticism of the city's Rapid Repairs program, officials say an aftercare program was rolled out to address lingering issues, but a Queens homeowner says the aftercare program hasn't provided her with any care at all. NY1's Susan Jhun filed the following NY1 For You report.
Pansy Oliver-Dones says the work performed on her Far Rockaway home by the city's Rapid Repairs program has not been rapid and have not really been repairs. She says they took forever to complete and were totally botched up.
"There's things leaking from the boiler. It's not working properly," says Oliver-Dones.
Back in January, NY1 first reported on how Oliver-Dones signed up with the city's free Rapid Repairs program after her house was flooded by Hurricane Sandy.
When the homeowner first contacted NY1, she was experiencing lengthy delays in getting Rapid Repairs to do work.
Following NY1's first report, Oliver-Dones says crews finally returned to her home and finished installing the boiler.
At the time, NY1 contacted the city and a spokesperson for the Office of Housing Recovery acknowledged there were problems, including backlogs that led to confusion with customers, but said the office was working hard to get every home up and running.
But months after the work was completed on Oliver-Dones' house, she said the boiler was not working and she could not get Rapid Repairs to return to fix it.
NY1 contacted Housing Recovery again and a spokesman told the station that Rapid Repairs was addressing complaints with its aftercare program.
Over a month later, Oliver-Dones says although Rapid Repairs contacted her after NY1's story aired, her boiler still has not been fixed.
NY1 contacted Housing Recovery once again and a spokesman said a contractor is coming to inspect, and if it is an installation issue, the agency will fix it.