The city's Rapid Repairs program seemed ideal for homeowners struggling to get back on their feet after Hurricane Sandy, but it was anything but for one Queens homeowner. NY1's Susan Jhun filed the following NY1 For You report.
Homeowner Pansy Oliver-Dones said that Rapid Repairs "botched up the job" when they performed work on her home.
"There's things leaking from the boiler," she said. "It's not working properly."
Back in January, NY1 For You told viewers how Oliver-Dones signed up with the city's free Rapid Repairs program after her house was flooded by Hurricane Sandy.
When the homeowner first contacted NY1 For You, she was experiencing lengthy delays in getting Rapid Repairs to do work. Following NY1 For You's first story, Oliver-Dones said crews finally returned to her home and finished installing the boiler.
At the time, NY1 For You contacted the city. A spokesperson for the Office of Housing Recovery acknowledged that there had been problems, including backlogs that have led to confusion with customers, but said the office was marshaling as many resources as possible to get every home up and running.
But now, two months after work was finally completed, Oliver-Dones said it was all for nothing.
"I would've been better off being able as a homeowner to pick the service people to put in my boiler and to be able to deal with it as a homeowner on my own," she said.
NY1 For You contacted Housing Recovery again, and a spokesman said that Rapid Repairs is addressing complaints by getting contractors to go back to homes to fix any lingering issues, even though the program has ended.
Anyone who has complaints on work performed by Rapid Repairs should call the after-care number at 212-615-8366 or email firstname.lastname@example.org.