Wednesday, December 17, 2014

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NY1 For You: Lower Manhattan Resident Has Lost Phone Service For Months Following Sandy

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TWC News: NY1 For You: Lower Manhattan Resident Has Lost Phone Service For Months Following Sandy
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More than two months after Hurricane Sandy hit, many New Yorkers remain without a critical line of communication as they wait for their phone service to be restored. NY1's Susan Jhun filed the following report.

Like many affected by Hurricane Sandy, Lee Gross lost her cable, phone and Internet service after her Greenwich Village apartment plunged into darkness. But months after the storm, she is still fighting to get her landline phone service restored.

"My television came back, the electricity came back, but Verizon service didn't come back," Gross says.

She says Verizon initially gave her a restoration date for early November. The date came and went, as well as many others, but the service did not return.

A frustrated Gross says she reached out to neighbors and found out many with the same service already got it back.

"There are just two of us left in this particular building without landline service," Gross says.

NY1 contacted Verizon to ask about the delay and a spokesman says the company is replacing the entire copper infrastructure in Lower Manhattan with all-fiber optics facilities.

The spokesman went on to say the copper network Gross is served by was destroyed by the storm, and has had issues over the past week. He says Verizon is now attempting to move her service over to a working copper cable.

It is an irritating situation for Gross, who says she will have to continue racking up charges on her cellphone bill until her home phone is back in service.

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