The city will soon be facing a lawsuit over the death of a 4-year-old girl in a car accident last week.
Ariel Russo's family is filing two $20 million lawsuits against the New York City Police Department, Emergency Medical Services and the city, claiming a delay in the emergency response led to her death and the injuring of her grandmother.
One lawsuit is on behalf of Ariel and the other is on behalf of her grandmother.
"Ariel was a loving, caring little girl," said Sofia Russo, Ariel's mother. "She said 'I love you' to all of us every single day."
The girl and her grandmother were hit by an unlicensed driver last Tuesday while walking to school on the Upper West Side.
The grandmother remains hospitalized, but Ariel died after waiting more than eight minutes for an ambulance.
Ariel's grieving mother said she wants the city to stop police chases near schools.
"Please, no more police pursuits in school zones during times when children are walking to and from school," she said. "Please, let's not let another person wait too long for medical help."
The mayor's office says that a police officer at the scene of the accident sent in a radio call to EMS, and the city fire department is investigating why it took EMS dispatchers four minutes and 18 seconds to notify responders.
The EMS union blames glitches in the new computer dispatch system, while FDNY Commissioner Salvatore Cassano insists it was human error.
He says a dispatcher left the terminal for a shift change and 911 calls were missed until another dispatcher sat down.
"There may have been more people that will be held accountable but certainly the call taker that was sitting at that desk, that was in charge of the relay calls was certainly responsible and then we'll look at what everybody else was doing. We're going to bring everybody that was working that day to get to the bottom of this," Cassano said.
Sanford Rubenstein, a lawyer for the family, was critical of what he called finger pointing.
"We see the fire commissioner, the head of the EMT union pointing fingers at each other," Rubenstein said. "That's not what this family wants. What this family wants is for this system to be fixed."
City Comptroller and mayoral candidate John Liu says his office has started an audit of the 911 system.
The City Council plans to hold a hearing about the recent problems next week.
In a statement, they city's Law Department said, "This is a terribly tragic case, and the City's thoughts are with Ariel's family. We haven't been served yet but will review the claim. The Fire Department is also conducting an investigation into the matter."