Monday, December 22, 2014

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News

Coming Soon: The Enhanced NY1.com For TWC Customers

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Coming this month, we're upgrading NY1.com to include extended content exclusively for Time Warner Cable customers and those who receive NY1 from other providers. Want more information? Here are the answers you're looking for.


General Information


 What's the story behind this upgrade?

Starting later this month, the websites for Time Warner Cable's 24-hour news channels – including NY1 News, NY1 Noticias, YNN, and News 14 Carolina – will be expanding to offer new features for Time Warner Cable customers who subscribe to TWC video service.

The new, expanded video content will include full episodes of The Call, NY1's interactive nightly newscast; full episodes of Talking Pictures On Demand, our weekly movie review program; additional material from Inside City Hall, On Stage, and other NY1 programs; and expanded web-only videos including long-form interviews and extended on-location footage. In the future Time Warner Cable TV subscribers will be able to comment on our articles and receive e-mail alerts for top news stories.


 How can I access the expanded content?

In order to access our full, enhanced sites, starting in August, Time Warner Cable customers will be required to sign in to NY1.com using their TWC ID – the same ID used to access TWC's online bill pay service, stream TV shows from WatchESPN and HBO GO, and access the TWC TV mobile apps.

The ID is free of charge to all TWC TV subscribers, and there will be no additional charge for the enhanced website content. However TWC subscribers with only high-speed data or phone service will need to upgrade to a video subscription to be able to fully access the upgraded sites.

Those without a TWC ID will be able to access a lite version of the site, which will not include video or other exclusive features.

Customers of Cablevision and Bright House Networks who receive NY1 News on their cable line-up will have automatic access to our site's video clips as they always have.

If you've already set up your TWC ID, you're all ready to access the enhanced NY1.com. If not, you can register for your TWC ID by following the instructions below.


 

Getting Your TWC ID


 I'm a TWC video customer – how do I get my TWC ID?

If you haven't set up your TWC ID yet, just go to the Time Warner Cable Registration Page, enter your e-mail address, and follow the instructions in the e-mail that will be automatically sent to you.

For instructions on how to set up your TWC ID, watch a step-by-step tutorial.


 What do I need to be able to access the full site?

The full news channel sites will only be available to Time Warner Cable customers who subscribe to TWC's television (video) services. This means that TWC customers who have only high-speed data or phone service must upgrade to a video subscription to be able to fully access the upgraded sites. You can order TWC video service on the Time Warner Cable ordering page.


Troubleshooting


 I'm having trouble registering for my TWC ID.

If you're having trouble with the registration process, get assistance by visiting the TWC Help Page. Begin by entering your zip code, then choose between live chat, phone support, or e-mail as your support option.

If you'd like to use live chat, choose "MyServices Application Support" from the pulldown menu, and a specialist will assist you.


 I'm looking for more information on the upgrade.

Watch this space for more details when the enhanced site launches in August. And thanks for your interest in NY1 News.

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