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01/22/2012 04:15 PM

Scam Email Claims To Come From Leading Consumer Watchdog

By: Asa Aarons

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The Better Business Bureau, one of the nations leading consumer watchdog groups, is itself battling an impostor scam that is creating confusion and claiming victims around the country. NY1's Consumer Watch reporter Asa Aarons filed the following report.

Investigators estimate more than a million people have received an email purporting to be from the Better Business Bureau. In what is now the second wave of these bogus complaint mailings, it seems no one is spared and the BBB is receiving thousands of complaints from across the country.

"We've gotten a number of businesses in this area that have gotten it. Even some of our board members have gotten it," says BBB official Walter Brewster.

Receiving a complaint from the Better Business Bureau is enough to make anyone sit up and take notice. But there are real differences between a genuine BBB communication and the impostor.

"It looks like one of our complaints, but not exactly. It has an attachment, which our emails never do," says Brewster.

The impostor's file attachment leads to a hostile site that downloads information, sending malware to one's computer and taking files, names and information.

One of these sites have been shut down by investigators but others keep popping up for more mayhem.

One way to spot the impostor is to run the cursor over the link in the email. If it reveals a different Web address than the one it claims to be, trash the email immediately.

Meanwhile, BBB investigators and federal agencies are attempting to get to the bottom of the scheme, as the complaints pile up.

"We can't keep up with the phone calls, so it's a real problem and for us it's an annoyance," says Brewster. "For everybody else, it is a risk and we try to explain to people that this is not something that you should take lightly."

It is a cruel twist, as one of the country's traditional scambusters has become a scam target. To the latest on ways to spot this ever-evolving email, visit bbb.org.