Tuesday, July 22, 2014

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Derailment Leads to Chaos for Straphangers During Friday Commute

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TWC News: Derailment Leads to Chaos for Straphangers During Friday Commute
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Leave yourself extra time if you're trying to make your way through Queens on the subway this weekend, as there will be headaches for straphangers, as there were for straphangers throughout the day Friday. NY1's Magee Hickey filed the following report.

Local service was restored on the E and F lines along Queens Boulevard in the middle of the afternoon rush hour Friday, but that didn't mean the commuter chaos was over.

"I was told the E train was running. I went downstairs. I waited down there an hour and a half. There was no E train running," said one commuter. "They sent us back upstairs to tell us to get a shuttle. Now, they're telling us the shuttle buses are loading down that way, and the line is extending back here. It's been like two hours so far. So far two hours. Hopefully not much longer though."

Many commuters were complaining that even though subway service was supposedly restored, it really wasn't.

"I could've been home already had they not gave misinformation," said one commuter. "They did it to make it look good. The train going to Queens is not running, not in Jamaica."

Q: Is anyone telling you where to go?
Commuter: No one's saying anything. They should've get somebody who would direct us to go there, go here, go there.

Once the evening rush hour was over, local service on the E and F lines was suspended once again to allow the six cars from the derailed train to be dragged out. Also, about 500 feet of damaged track needs to be repaired, so that means services changes on the E, F, R and M lines in Queens throughout the weekend.

Official advised taking the 7 train or shuttle buses.

"I wish MTA had a better contingency plan when things go wrong," said one commuter.

To check for the latest subway changes over the weekend in Queens, visit the MTA website at mta.info.

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