Monday, July 14, 2014


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F Train Has Most Service Issues In System, Report Finds

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The F train is getting low marks in a new report released Wednesday that flags the line for having the most service alerts both before and after Hurricane Sandy. NY1's Jose Martinez filed the following report.

Riding on the F? Then brace yourself for more service issues than for any other line in the entire subway system.

"There was a lot of service trouble on the F when I used to ride it every day," said one straphanger.

A new Straphangers Campaign analysis says that through the first 10 months of last year, the MTA sent F train riders 225 electronic delay alerts or warnings of system slowdowns that can be emailed to commuters.

"Their line is gonna be hit with one of these significant delays at least one out of every four days during the year," said Gene Russianoff of the Straphangers Campaign.

The transit advocacy group took a look at numbers that log how often the MTA sent alerts about track, switch, signal and mechanical problems that significantly slow the system.

"It's what transit officials think the public should know about disruptions to their rides," Russianoff said.

The group says just over 90,000 straphangers have signed up for the alerts since the MTA started the service in November 2008, but odds are more will as the availability of WiFi spreads throughout the system. Those who do not find out about delays the hard way.

"I think it's useful, but not everyone knows about it. I think the current format could be improved upon," said one straphanger.

The reports also says the system's smallest line - the G - had the fewest service alerts, with just 34 over the first 10 months of last year.

The MTA says the report paints an incomplete picture of service issues on its subway lines. It does, however, serve to highlight the MTA's efforts to keep customers informed with real time information about what's going on in the system.

The agency added that commuters can also get service alerts on its website or on Twitter.

And in the first three months of this year, the report found, the MTA's electronic delay reports spiked by 29 percent compared to the same time period last year.

"Things are not as good as they were before storm Sandy struck the subway system," Russianoff noted.

Commuters can sign up for the alerts at

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