The Port Authority says staffing shortages are to blame for the massive backup encountered by Staten Island residents trying to get home on Easter Sunday.
Drivers trying to get from New Jersey to Staten Island Sunday night say only one cash lane was open at the toll booth, which backed up traffic for all the other lanes.
The Port Authority says recent worker buyouts and toll collectors who called out sick left the Outerbridge crossing understaffed.
The agency says in the future, facility managers will be allowed to make executive decisions in similar situations.
The agency is also planning a public meeting at 7 p.m. Monday at the St. George Theatre in St. George, Staten Island.