Is your subway line making the grade? The Straphangers Campaign's "State of the Subways" report card returns after a year off, with findings that may surprise some riders. NY1's Jose Martinez filed the following report.
The Number 2 is a long way from being Number 1.
The line rates as the worst in the subway system, according to Metropolitan Transportation Authority data analyzed in a new Straphangers Campaign report, which flags the 2 for delays caused by mechanical breakdowns.
"I know when I have to take the 2, it's delayed," one rider says.
"There's still a lot of delays, no matter what," another says.
While the report praises the line for having clean cars and clear on-train announcements, it says riders can have a tough time finding seats during the morning rush.
"There's too much people in the morning. They got to go to work, some people got to go to school, some people got to do other things," a third rider says.
It's one of 13 lines where the Straphangers Campaign says subway cars broke down more often compared to the previous "State of the Subways" report in 2011, but the breakdown rate improved on the 1, 3, 7, A, D, N and R lines.
It's no shock that C train cars—some of which have been around for half a century—break down the most. Earlier this week, the MTA revealed that those could stick around until 2018.
As for the best subway line, that would be the 7, which took the top spot for the first time since 2010, but for the seventh time in 16 "State of the Subways" reports.
That might come as a surprise to 7 train riders who've grown weary of frequent weekend repairs that cut off service between Queens and Manhattan.
"I think people who take the 7 on the weekend would say we're totally out of our minds. And the people who rely on that line week by week—many of them are getting decent service," Gene Russianoff of the Straphangers Campaign.
The MTA seemed unimpressed by the report, saying, "Customers can go to our website at any time where the most up to date information and performance indicators on our subways are updated on a monthly basis—everything from quality of service to cleanliness to safety."
"Our format is customer-friendly. Theirs is, 'You're on your own buddy,'" says Russianoff.
The data can be found on mta.info if you're up for some light reading, and the report is available at straphangers.org.