Thursday, November 27, 2014

Follow us:
Follow @NY1 on Twitter Follow NY1 News on Facebook Follow NY1 News on Google+ Subscribe to this news feed 


Staten Island Nun's 911 Call Shows System Flaws, Union Rep Says

  • Text size: + -
TWC News: Staten Island Nun's 911 Call Shows System Flaws, Union Rep Says
Play now

Time Warner Cable video customers:
Sign in with your TWC ID to access our video clips.

  To view our videos, you need to
enable JavaScript. Learn how.
install Adobe Flash 9 or above. Install now.

Then come back here and refresh the page.

Newly released 911 recordings from a Staten Island convent fire last October are raising more concerns about the city's emergency dispatch system.

The firefighters union released the audio of 911 calls made from the convent behind St. Joseph Hill Academy, which is set back from Hylan Boulevard.

In one call, a nun named Sister Denise is forced to repeat her address, and tries to give directions to the dispatcher for more than two minutes.

A fire union official says the response shows the limitations of the city's "Unified Call Taking" dispatch system that was unveiled in 2009.

Earlier this week Mayor Bill de Blasio halted all call center upgrades and called for a full review of Unified Call Taking.

Related Stories ClientIP:, UserAgent: CCBot/2.0 ( Profile: TWCSAMLSP