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Staten Island Nun's 911 Call Shows System Flaws, Union Rep Says

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TWC News: Staten Island Nun's 911 Call Shows System Flaws, Union Rep Says
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Newly released 911 recordings from a Staten Island convent fire last October are raising more concerns about the city's emergency dispatch system.

The firefighters union released the audio of 911 calls made from the convent behind St. Joseph Hill Academy, which is set back from Hylan Boulevard.

In one call, a nun named Sister Denise is forced to repeat her address, and tries to give directions to the dispatcher for more than two minutes.

A fire union official says the response shows the limitations of the city's "Unified Call Taking" dispatch system that was unveiled in 2009.

Earlier this week Mayor Bill de Blasio halted all call center upgrades and called for a full review of Unified Call Taking.

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