It's supposed to be a lasting memory of their special day, but several Staten Island couples say their wedding videos are nowhere to be found, and they claim that the owner of the company they hired is taking them for a ride. NY1's Anthony Pascale filed the following report.
Michelle and Nick Secchini tied the knot back in January, but the couple worries that the wedding video they paid more than $2,000 for will never end up in their hands.
"All I do is cry," Michelle Secchini said. "I'm, like, so upset over this."
The Secchinis signed a contract with VIP Video Illusion. They said they were promised the raw material one week after the event, but months later, they said they still haven't received it.
"This is, like, my memory of every minute of that day, and I'm so mad that this guy could do this," Michelle Secchini said.
After posting about the situation on Facebook, Michelle met several other couples with similar complaints.
"So we're waiting and waiting and waiting, and we still got nothing," said Angelo Mantello, who got married in April of 2012 and paid $2,800 but still hasn't received his wedding video.
Mantello said he gave VIP Video Illusions several pictures to include in the video, and they're missing, too.
"Baby pictures, family pictures," he said. "It's crazy. How do you run a business? How do you do that to people?"
The couples all tell similar stories.
"Phone calls," said Jennifer Vicencio, one of the people still waiting for her wedding video. "We had the Better Business Bureau try to get in contact with him. No response."
NY1 visited the company's address on New Dorp Lane, but no one answered the door.
NY1 did get in touch with the company's owner, Tommy Falcone, by phone. While he would not agree to talk on camera, he said he's not running away from the contracts he entered into. He said he plans to finish all the videos.
Falcone blamed the delays on a recent divorce. His wife was also his business partner.
He said he's also in the middle of several financial disputes with people he contracted with to shoot and edit the videos, and that some of them are still holding on to footage.
He said he will refund customers whose jobs he can't finish and is no longer accepting any new business.
"It's not fair. This is my video," Michelle Secchini said.
For those waiting for the finished product, the waiting continues.