The New York City Fire Department says that it takes nearly 10 minutes for the FDNY's ambulances to get to the scene of an emergency.
Fire Commissioner Salvatore Cassano told the City Council Thursday that it takes approximately nine minutes and 23 seconds for life-threatening injuries.
He said that it could take much longer, maybe 20 minutes, to reach less serious incidents.
For the first time, the city is calculating response times from when a call actually starts instead of when an emergency responder is sent out.
"In fairness to the public, that's the way we should count it, from the time you pick up and call 911 till the time we get there. That's the fairest way to do it. We just never had that ability before," Cassano said. "Now that we do, we look at what's in front of us and how do we improve that, which we were looking to do anyway."
Cassano said that the mayor has directed his office to review how the city dispatches emergency vehicles to reduce response times.