Tuesday, September 16, 2014

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Empire Blue Cross Offers Some NYers Three Weeks of Free Coverage Due to ID Card Problems

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TWC News: Empire Blue Cross Offers Some NYers Three Weeks of Free Coverage Due to ID Card Problems
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Thousands of New Yorkers who signed up for an Empire Blue Cross Blue Shield plan using the new state health insurance exchange are about to get three weeks of free coverage.

Gov. Andrew Cuomo announced the plan following a Department of Financial Services probe into complaints about missing ID cards, late bills and other issues at Empire.

But not everyone who has Blue Cross will get the discount.

Qualifying customers must have paid their premiums through January, and must have not received any care during that month.

The governor commended the insurer for doing the right thing by addressing the issues and offering the discount.

Empire Blue Cross Blue Shield released a statement, saying in part, "While we have made significant progress in addressing these initial problems, we hope that this voluntary accommodation helps to show how much we value our members' decision to select Empire as their health insurer ... In the meantime, we will continue to work vigorously to address the issues our members may have experienced, respond to our members' questions, and ultimately get people covered."

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