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City 911 Operators Claim Their NYPD Managers Have Become Abusive

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Some 911 operators who rallied by the city's emergency call center in Brooklyn on Monday said they need help themselves against their police supervisors, who they claim have becoming more and more abusive, while the workers struggle with a new computer system that is riddled with bugs. NY1's Criminal Justice reporter Dean Meminger filed the following report.

Some of the city's 911 operators say their NYPD bosses are becoming increasingly abusive inside their call center in Brooklyn.

One 911 operator who wished to remain anonymous quoted a police manager, saying, "'I'm f------ sick of this s---' is exactly what he said."

The operators say it happened on July 4, when some operators were ordered to work overtime, which they were not happy about. The unnamed operator said when an NYPD captain was questioned about it, he snapped.

The worker said, "He looked deranged, his arms were flaring, he was jumping up and down. I didn't know what he was going to do, he had to be calmed down by one of the platoon commanders."

Upset 911 operators staged a rally Monday outside the call center, where another worker also said the supervising captain blew up on July 4.

The second operator said the managers were, "Screaming, 'You are going to do what I said. Everybody has to stay.' The tone he was using, I was standing two steps away, I was intimidated. Because you are talking about a person who carries a gun, he is losing it."

This came just weeks after 911 operators say a different captain aggressively demanded overtime.

NYPD officials said managers sometimes have to insist on overtime when excessive numbers of operators call out sick and that it happens especially on holiday weekends.

But their union, District Council 37, says the overtime is excessive day after day. Union officials said this could be life-threatening to the public and first responders, who need an alert operator.

Alma Roper, a vice president for DC 37, said, "The public needs to get in on this because they are one call away from a 911 emergency and it will be on them if their call doesn't get answered."

A 911 operator said, "She's on the air trying to dispatch a job. What if she misses something because she is sleepy and tired? Now the police are in danger."

The protesting 911 call center workers said their newly installed computer system continues to have problems. City officials said the 911 system works and workers need to do their jobs. ClientIP:, UserAgent: CCBot/2.0 ( Profile: TWCSAMLSP